June 2007 FAQ:

Question: : Why are Holland & Davis consultants always bringing up “the organization chart?” What does our company’s organization chart have to do with the process changes we are trying to make?

Answer: The organization chart is the business-standard representing the pattern of official positions, relationships and responsibilities. With an organization chart, one can find his own reporting relationships, as well as see the officers who are directly responsible to the owners of the company.

With regard to process changes while we frequently start with a team of “internal process experts” regardless of where they are on the organization chart, when its time to implement those process changes, the organization chart is indispensable. Only the “bosses” on the organization chart have the legal authority to formally change process steps and/or jobs.