Organizations are making rapid leaps forward in productivity through clean sheet reengineering and technology breakthroughs. Periodic Reengineering will continue to be a major focus for all companies that want to stay competitive in today’s global economy.

A Definition of Reengineering

Over the past 15 years, reengineering has become the stuff of management legend, moving through the same stages as many Hollywood careers – from young, enthusiastic starlet to too-much, too-soon disillusionment and finally into battered but mature appreciation. Hundreds of books, thousands of projects and billions of dollars later, we can finally talk about reengineering without defining it, damning it or defending it – too much. But beyond all the hoopla, just what is it?

Michael Hammer and James Champy, in their best-selling work Reengineering the Corporation: A Manifesto for Business Revolution, define reengineering as “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.” The term reengineering has been used somewhat indiscriminately to describe different kinds of reorganizations, most often those associated with reducing costs and downsizing.  Reengineering is a balanced, nonetheless intense, approach to performance improvement that pursues multiple improvement goals concurrently – quality, cost, flexibility, speed, accuracy, customer satisfaction – to deliver dramatic returns in productivity, capacity and profitability. Other programs focus on fewer goals or trade off among them.

Clelland Johnson, a CSC (Computer Sciences Corporation) partner, puts it all together nicely: “Reengineering is the fundamental analysis and radical redesign of business processes to achieve dramatic improvements in performance. It is developing creative and innovative ways of doing business, managing the organization’s human resources through these changes and implementing the appropriate information technology to support the new environment.”

Our Reengineering Services

Training and Support Needs
The training and support you should choose is dependent on your company’s present "position" in reengineering:

1. Pre-Reengineering Position
   • If you are asking:  What is Reengineering all about and should we do it?
     
     
   • We suggest the following Workshops: Overview of Reengineering, Reengineering for Sr. Managers and Sponsors, Communicating Reengineering Change Training
     
     
     
2. Design Position
   • If you are asking:  How do we develop new work processes using Reengineering?
     
     
   • We suggest the following Workshops: Reengineering for Design Teams, Just-in-Time (JIT) Reengineering Support for Design Teams
     
     
     
3. Implementation Position
   • If you are asking:  Now that we have identified new ways of working, how do we get these news of working implemented into our day-to-day operations?
     
     
   • We suggest the following Workshops: Reengineering for Implementation Teams, JIT Reengineering Support for Implementation Teams, Job Change Training
     
     
     
4. Improved Performance Position
   • If you are asking: How do we sustain this new way of working?
     
     
   • We suggest the following Workshops: New Jobs Training
     
     

How We Can Work Together

Holland & Davis is very flexible in the way we work with clients. We've outlined several kinds of engagements that might meet your needs for support of large Reengineering inititaives.

1. Initial Conversation – Holland & Davis is readily available to engage in a one to two hour phone conference to talk through your company’s situation, what you might do about that situation, and how Holland & Davis could be of assistance.
   
   
2. Webinar on Integration of Mergers/Acquisitions – We offer an introductory webinar with an overview of Reengineering, what the issues are, and what kinds of solutions are being used as best practices. We then answer your questions in real time. Have as many in your room as you want… it's OK with us. We will have to talk about the length and purposes of the webinar to make sure we have met your needs.
   
   
3. Reengineering Assessment – Holland and Davis is willing to travel to your location, use some of our structured tools, make an reengineering assessment, develop some high level recommended actions … and then present the work to you for your consideration. One big twist, we would recommend that you name two or three of your folks to be with us every minute and to take an active role in the assessment, development of recommendations, and play a leadership role in the summary presentation.  
   
   
4. Peer Review of Your Projects/Initiatives – We are available to take a look at any of your specific reengineering initiatives and give a value-added opinion about what is working and what might be done to add strength and acceleration to your initiative.  What initiatives might we add value to? … reengineering design of core processes or technical training for new ways of working. Again, one big twist, we would recommend that you name two or three of your folks to be with us every minute and to take an active role in peer review, development of recommendations, and play a leadership role in the summary presentation.  
   
   
5. Leadership / Participation in Your Initiatives – We can play a role in your ongoing Reengineering projects, adding leadership, methodologies, tools and/or project personnel. We only have mature players… with 20+ years of business experience, knowledge of our methodologies, and cool heads.  Or we can just work with you during the scoping and planning of your Reengineering initiatives … just let us know what meets your needs best.

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To engage in an initial conversation about your Reengineering needs, please call Gary Skarke at 713.800.3663. I am confident we will learn something from you and hopefully you will learn from us too!