Process Improvement and Reengineering Training
Welcome to Holland & Davis Reengineering Training where you'll find a wide array of reengineering courses ... to take you from basic understanding of the concepts through implementation and ongoing support for continued dramatic results.

Reengineering Overview Training
This 1-day course will provide attendees with a basic understanding of purpose nature and implications of Reengineering.

With this purchase, you'll receive answers to these compelling questions:

• What is Reengineering and why do it?
• How is Reengineering done?
• Who plays what role in Reengineering?
• What impact will Reengineering have on my job and on the organization?
• How do I get involved and what happens if I don't play?
• What is my company's reengineering gameplan?

Reengineering Training for Sr. Managers, Sponsors and Steering Teams
This 2-4 day course will equip management, sponsors and steering teams to effectively lead reengineering in the organization.

When you choose this course, you'll get an in-depth, hands-on view of these critical issues:

• What and Why of Reengineering (including the ever-essential "Developing The Case for Action and Vision")

• Targeting for Results
• Leading for Results
• Method for Reengineering (including the exciting "Reengineering Jump-start Exercise")
• Leading while Reengineering
• Benchmarking

• Change Management and Communications Overview

• Reengineering Implementation Overview
• Role and Mechanics of Steering Teams
• Chartering Design/Implementation Teams
• Change Management and Communication Implementation
• Steering Pilot Teams

Communicating Reengineering Change Training
In just 2 days, this course will prepare managers, communications teams and other key personnel for the intense and ongoing communication needed during a Process Improvement like Reengineering.

With this package, you'll be able to articulate and deliver the right message to your organization:

• What Needs to Be Communicated and Why?

• Defining the Role of Management in Communication
• Understanding the Basic Principles Involved
• Communication in Reengineering

• Ensuring High Quality Communication -- The Quality Management System:
     Developing Messages
     Building the Communication
        Plan
     Preparing Communication
        Vehicles
     Systematic Communication
        to the Plan
     Evaluation of Communication
        and Action

• Development of Communication Messages for the Company

Reengineering for Design Teams
This more extensive course (2 to 7 days) will specifically prepare Reengineering Teams and Steering Committees for managing the people and technical aspects of Reengineering, with special emphasis on the "Design" Phase of Reengineering.

With this course, you'll receive the insight to create the Reengineering Plan for your organization:

• What and Why of Reengineering

• Team Leader/Facilitator Training
• Designing for Results
• Method for Reengineering (with interactive case exercise)
• Change Management and Communication
• Toolkit Overview
• Process Mapping, Cycle Time and Value-Added Analysis
• Getting Stakeholder and Customer Input

• Performance Measurement

• Benchmarking or Reengineering
• Innovation and Creativity
• Redesigning Processes in Teams
• Evaluating Innovations/Improvement Ideas
• Overview of Reengineering Implementation
• Jump-Start/Pilot Exercise
• Teambuilding

Implementation Training
This 3-day course will specifically prepare Implementation Teams and Steering Committees for managing the people and technical aspects of Reengineering, with special emphasis on the critical "Implementation" Phase of Reengineering.

With this comprehensive course, you'll have the keys you need to make change happen:

• Orientation: What and Why of Reengineering

• Overview of Toolkit
• Change Management and Communication
• Change Management Planning
• Implications of Business Systems

• Transition Planning

• Teambuilding
• Prototyping and piloting
• Impact Assessment Simulation (People and Workflow)

Your Investment for these Valuable Courses

Instruction

Instruction Fee

$300 per Trainee/Day (12 minimum)

Course Material

$50 per Trainee

Customization Fee

dependent on need

Certification of Instructors (for 1 and 2 day courses only)

Certification Fee

$5000 per Trainer (4-Day Certification, 4 Trainer Minimum)

Course Material

$200 per Trainer

But what happens when the processes have been reengineered and the implementation is mapped out? HDI also offers support in the often-overlooked arenas of Job Change Training and New Job Training .

 Job Change Training Services
This program covers an often-forgotten piece of the training puzzle ... forgotten because it is not reengineering per se. Remember, people need to be trained in their "new" jobs to perform them and own them...and someone needs to train them. This program addresses specific training for those employees whose job duties and responsibilities have changed as a result of Reengineering.

You'll help employees to adjust to and embrace the "new" organization and their new roles in it:

• Curriculum Design
• Specific job changes
• Stops, Starts and Keeps
• Instructional Design
• Trainee Materials
• Trainer Guides
• Instruction
• Train-the-Trainer for Managers/Trainers
• Evaluation of Results

New Job Training Services
This program will allow you to prepare specific training for new employees who will be joining the organization after the Reengineering initiative has been completed.

You'll help employees enter the organization with the right ideas so they "start right and stay right:

• Curriculum Design
• Performance Dimensions of Job
• Tasks Identification with SKA's (Skill/knowledge areas)
• Instructional Design
• Trainee Materials
• Trainer Guides
• Instruction
• Train-the-Trainer for Managers/Trainers
• Evaluation of Results

Your Investment for Job Change and
New Job Training Services

Job Change and New Job Training Services

Development of Curriculum

Development of Instructional Materials

Training of Managers/Trainers for Either Job Change or New Job

Size of Effort

Dependent on Scope and Complexity

Dependent on Manager/Trainer Availability

Specific bid/proposal prepared by HDI during implementation phase

Investment

Typical Job Change Training Program

10 HDI Workdays at $2000/day = $20,000

Typical New Job Training Program

25 HDI Workdays at $2000/day = $50,000