Visit Our Other Stores

IT Management Store

Change Overview

• Plan for a high level of involvement throughout the change process -- everyone involved, not just the leadership
  • Visionary leadership that applies compassion as well as passion
• A thorough evaluation of the historical situation -- documented and confirmed
  • Processes
  • Tasks / Activities
  • Roles
  • Skills
• A clear and compelling vision, developed by many
  • Mission
  • Processes
  • Organization structure
  • Staff levels
  • Position Profiles including required skills
  • Defined High Level Roles
  • Very high level goals
  • The case for change, why this is better
• Widespread communication of the vision including the case for change, and involvement in interpreting and applying the vision. Each employee needs to begin to understand their role in achieving the vision
• Clearly developed goals
  • Clear organization goals (8 to 20 depending on diversity and complexity)
  • Individual goals that are aligned with organization goals
• Clear roles for individuals and organizations
• Clearly developed, detailed processes and procedures that tie all the individual task activities together to add value
• Selection or development of the tools that will enable the processes
• Develop a well defined project and transition plan to successfully implement change
  • Training for those who perform the work
  • Training for those who interface with the processes
  • Clear accountability
  • Adequate testing of tools and processes (assuring handoffs when an "accountability transfer" occurs
• Apply excellent communications to all involved that include why as well as what and when. Assure that all individuals have sufficient understanding to perform their new roles, using the new tools, following the new processes
• Established metrics to publish performance, measure success, celebrate success using rewards
• Implement, test, monitor, continuously improve

| back to IT Management Store |

		Holland & Davis IT Store Contact For more information on how your organization’s Change Management success can be improved, contact Eldon Sheffer or Gary Skarke at 713.877.8130.

| Home | Guestbook | Site Map |