SAP, Baan, Lawson, PeopleSoft, JD Edwards ... and more. The place for learning why ERP System Implementation doesn't automatically translate to business results. ERP Utilization Place is the place to access the expertise needed to make your organization's ERP initiative a dollars and cents success!!

Because we have been there and done that for ERP Implementation and Utilization...for a variety of clients, both public and private, and a variety of ERPs.

Holland & Davis is a "Best In Class" Resource for companies in all phases of ERP decision and implementation. Holland & Davis has more than 30 years of expertise in helping user organizations deal with the Business Readiness and Utilization problems that go with technology insertion. HDI has a proven track record as a best-in-breed change management partner for Fortune 1000 firms going through ERP implementation. Our first project to prepare users for business systems use was in 1972 ... with our solution set being the first to be published ... in Journal of Systems Management in 1974!

What Is the ERP Utilization Problem?
The problem is that we make assumptions like the following:

• That an ERP system once implemented can be quickly utilized to realize real business results in the form of dollars and cents.

The truth of the matter is that huge obstacles must be overcome before any ERP can be fully utilized.

• The Implementation Obstacle
  ERP Implementation has been described by the Wall Street Journal as the corporate equivalent of a root canal. It takes tough, disciplined Project Management on the client side to ensure that all the moving parts get properly implemented ...on target, on time, and on budget.

• The User Preparation Obstacle
  The typical deficiency in user preparation must be overcome to realize business results. It's one thing to communicate to the users that an ERP is coming, or even to train them on how to use the new screens. It's entirely another thing to prepare every user organization to fully utilize the ERP for business results. Full utilization takes industrial strength PROJECT/CHANGE MANAGEMENT to lead to organizational re-alignment. Ask the companies who have already implemented an ERP about how well prepared their users were to utilize the ERP to realize dollars and cents results!!

Click here for a blindingly stupid example of change management

Project/Change Management Training...

1. In Requirements of Business Readiness for Full Utilization
2. In Requirements for Effective Program/Project Management in the ERP Implementation environment
3. Holland & Davis is a "Registered Education Provider" of the Project Management Institute
4. All training done from textbooks written by Holland & Davis authors

On-the-Ground Leadership and Guidance at the client facility...

1. Been there, done that experienced professionals on the ground at client sites ... working arm-in-arm and side-by-side to get the business ready for full utilization
2. Experienced communication and training professionals working to develop and execute User Preparation Plans and materials
3. Program and Project Management professionals, many certified as "Project Management Professionals" to assist in, or lead, the management of Business Readiness User Preparation Projects and/or the entire ERP Implementation Program

Project/Change Management Products...

1. "ERP System Utilization - User Checklist and Toolkit" (a comprehensive guide for the User Manager who must ready his/her organization for a coming ERP)
2. "Are you Managing Risks in Big System Implementation" (overview of Risk Management)
3. "Where are you in Managing the Risks of Big System Implementation" (an assessment of your risk management posture)

Who do I have a conversation with about Business Readiness needs?

• For Business Readiness assistance contact Gary Skarke or Mike Campbell, 713.877.8130.

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